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Tuesday, November 27, 2012

« Pick up in The Rain The China Farmer »

A cab driver taught me a million dollar lesson in customer
satisfaction andexpectation. Motivationalspeakers charge thousands of
dollars to impart his kind of training to corporate executives and
staff. It cost me a $12 taxi ride.
I had flown into Dallas for the sole purpose of calling on a client.
Time was of the essence and my plan included a quick turnaround trip
from andback to the airport. A spotless cab pulled up.
The driver rushed to open the passenger doorfor me and made sure I was
comfortably seated before he closed the door. As he got in the
driver's seat, he mentioned that the neatly folded Wall Street Journal
next to me for myuse. He then showed me several tapes and asked me
what type of music I would enjoy.
Well! I looked around for a "Candid Camera!" Wouldn't you? I could
notbelieve the service I was receiving! I took the opportunity to
say,"Obviously you take great pride in your work.You must have a story
to tell."
"You bet," he replied, "I used to be in Corporate America. But I got
tired of thinking my best would never be good enough. I decided to
findmy niche in life where I could feel proud of beingthe best I could
be.
I knew I would never be a rocket scientist, but I love driving cars,
being of service and feeling like I have done a full day's work and
done it well. I evaluate my personal assets and... wham! I became a
cab driver.
One thing I know for sure, to be good in my business I could simply
just meet the expectations of my passengers. But, to be GREAT in my
business , I have to EXCEED the customer's expectations! I like both
the sound and the return of being 'great' better than just getting by
on 'average'"
Did I tip him big time? You bet! Corporate America's loss is the
traveling folk's friend!
Editor and Publisher,Psychologyist at - INDIA

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